I never received an email to create an account, what do I do?
Please check your junk/spam mail folder. You may also want to add the domain campdoc.com to your safe sender list or spam-blocker white list to ensure that you receive all communications from CampDoc. Your CampDoc account is created using the email address your organization provides us, so if you have multiple emails, check the one you used to register for camp. If you recently registered for camp, we may not have received the most up-to-date registration from your organization yet, so it may take a few days before you receive an email from us.
I deleted the email you sent, how do I sign in now?
No worries! Just go to app.campdoc.com and enter the email address you used to register for camp. You will see a prompt that you have an invitation waiting, and can resend the invite notification to your email address.
Why am I being told my web browser is out-of-date?
Unfortunately, our system is not compatible with older web browsers. We support the current and previous major releases of Chrome, Firefox, Internet Explorer, and Safari. Our team makes use of new capabilities available in modern, up-to-date browsers, and that’s why we support only modern browsers, which also provide improved security and performance for health information.
What are the password requirements?
Picking a strong password is important for security of your account. Passwords must:
- Be at least 8 characters long
- Have both upper and lower case letters
- Have at least one number or symbol
We cannot make exceptions to these requirements.
What if I forgot my password?
To reset your password, please click on the Forgot your password? link. When you enter your email address, an email will be sent to you with a link and instructions on how to reset your password. For security reasons, the link can only be clicked one time.
How do I change my email address or password?
After you’ve signed in, click the person button in the top-right corner of the screen. To change your email address, go to the About You page. To change your password, go to the Security page.
How can I access my account from last year?
If your participant is registered for an upcoming session, you will be able to access their health profile using the email and password you created previously. If you forgot your password, you can reset it!
What if I have a new email address?
Your CampDoc account is created using the email address your organization provides us, so you’ll need to sign in with the one you used to register for camp. Once you sign in, you are able to change your email. Just click the button in the top-right corner of the screen. Enter your new email address and click save.
My information did not save from last year, what happened?
If your account does not display data from last year it may be due to a duplicate account, and you’ll want to contact your organization for assistance. This may happen if your participant’s name or date of birth is different from last year (e.g. Jon instead of Jonathan).
If your account has partial data missing, it may be the case that your organization has updated their forms. Some organizations decide to “clear” certain sections of the health profile to get the most accurate and up-to-date information from you, and sometimes they even add new questions or steps for you to complete.
Managing Your Account
Can I copy health information between siblings or between organizations?
To ensure privacy and security, we keep each organization and participant’s health information separate, and unfortunately there is no way to copy the information over between siblings or between organizations. We have found that this is the best method to protect private health information and keep it secure. By keeping each account separate we ensure that each child’s health information is kept private and only viewed by those who “need to know”. Some web-browsers have an "auto-complete" feature that may speed up the process.
The good news is the information you enter this year will remain in the system for future years, and you won’t have to type it again if your children attend the same organization in the future!
My child’s name or date of birth is incorrect/misspelled, how do I fix it?
If your account has an incorrect/misspelled name or date of birth, you may submit a request to change your demographic information. These changes must be approved by your organization. To submit a demographic change request, please sign in to your account and click on the EDIT button located to the right of your child’s name and date of birth. Please note that the change will not be reflected in the account until your organization approves it.
How can I upload a profile picture?
To upload a profile picture, please sign in to your account and click on the EDIT button located to the right of your child’s name and date of birth.
I know my health profile is incomplete, can you stop sending me reminder emails?
Reminder emails are sent if your health profile has incomplete steps or questions, and will automatically stop once your health profile is complete. They are designed to make sure your organization has everything they need to keep your child healthy and safe. If you are not able to complete a specific section of your health profile, please contact your organization for further instructions.